Past review
03/05/2019
Energex and Ergon Energy are required to report any payments made to customers for failing to meet guaranteed service levels (GSLs). The distributors’ quarterly GSL reports, up to the June quarter of 2020, can be accessed below. Since the September quarter of 2020, Energex and Ergon Energy have been required to publish quarterly reports on their websites.
In September 2019, we removed Ergon Energy’s GSL reports for the second and third quarters of 2018/19 as Ergon Energy updated its compliance data for the second quarter. The data for all four quarters, and Ergon Energy’s explanation for the update, are available in its June 2019 report.
In August 2019, we removed Energex’s GSL reports for the second and third quarters of 2018/19 as Energex updated its compliance data for these quarters. The data for all four quarters, and Energex’s explanation for the update, are available in its June 2019 report.
In September 2018, we removed Ergon Energy’s GSL reports for the first three quarters of 2017/18 as Ergon Energy updated its compliance data for these quarters. The data for all four quarters, and Ergon Energy’s explanation for the update, are available in its June 2018 report.
Archived reports
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Title | Document | |
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17 August 2020 | Energex GSL Report – June 2020 | pdf, 202.07 Kb | |
17 August 2020 | Ergon GSL Report – June 2020 | pdf, 202.63 Kb |
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Title | Document | |
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04 August 2020 | Energex GSL report – March 2020 | pdf, 76.82 Kb | |
13 May 2020 | Ergon GSL report – March 2020 | pdf, 117.07 Kb |
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Title | Document | |
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02 March 2020 | Energex GSL report – Dec 2019 | pdf, 114.21 Kb | |
02 March 2020 | Ergon Energy GSL report – Dec 2019 | pdf, 113.54 Kb |
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Title | Document | |
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03 December 2019 | Ergon GSL report – Sept 2019 | pdf, 105.89 Kb | |
03 December 2019 | Energex GSL report – Sept 2019 | pdf, 106.80 Kb |
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Title | Document | |
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23 August 2019 | Submission | Energex GSL report – June 2019 | pdf, 223.23 Kb |
23 August 2019 | Submission | Ergon GSL report – June 2019 | pdf, 219.31 Kb |
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Title | Document | |
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15 November 2018 | Submission | Energex GSL report – Sept 2018 | pdf, 110.63 Kb |
15 November 2018 | Submission | Ergon GSL report – Sept 2018 | pdf, 108.23 Kb |
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Title | Document | |
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18 September 2018 | Submission | Energex GSL report – June 2018 | pdf, 110.65 Kb |
18 September 2018 | Submission | Ergon GSL report – June 2018 | pdf, 109.97 Kb |
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Title | Document | |
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04 June 2018 | Submission | Energex GSL report – Mar 2018 | pdf, 108.41 Kb |
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Title | Document | |
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19 February 2018 | Submission | Energex GSL report – Dec 2017 | pdf, 113.43 Kb |
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Title | Document | |
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20 December 2017 | Submission | Energex GSL report – Sept 2017 | pdf, 110.22 Kb |
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Title | Document | |
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13 December 2017 | Submission | Energex Jun 2017 Qtr report – Revised | pdf, 225.22 Kb |
26 September 2017 | Submission | Ergon Energy Jun 2017 Qtr report | pdf, 119.68 Kb |
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Title | Document | |
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15 June 2017 | Submission | Energex Mar 2017 Qtr report – Revised | pdf, 219.89 Kb |
07 November 2017 | Submission | Ergon Energy Mar 2017 Qtr report – Revised | pdf, 116.21 Kb |
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Title | Document | |
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13 December 2017 | Submission | Energex Dec 2016 Qtr report – Revised | pdf, 216.30 Kb |
07 November 2017 | Submission | Ergon Dec 2016 Qtr report – Revised | pdf, 113.04 Kb |
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Title | Document | |
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07 November 2017 | Submission | Energex Sept 2016 Qtr report – Revised | pdf, 111.11 Kb |
07 November 2017 | Submission | Ergon Sept 2016 Qtr report – Revised | pdf, 109.66 Kb |
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Title | Document | |
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25 October 2016 | Submission | Ergon – June Quarter 2016 | pdf, 110.65 Kb |
25 October 2016 | Submission | Energex – June Quarter 2016 | pdf, 112.91 Kb |
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Title | Document | |
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09 June 2016 | Submission | Ergon – March Quarter 2016 | pdf, 456.95 Kb |
09 June 2016 | Submission | Energex – March Quarter 2016 | pdf, 400.26 Kb |
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Title | Document | |
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17 March 2016 | Submission | Ergon – December Quarter 2015 | pdf, 95.90 Kb |
17 March 2016 | Submission | Energex – December Quarter 2015 | pdf, 96.77 Kb |
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Title | Document | |
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20 January 2016 | Submission | Ergon – September Quarter 2015 | pdf, 98.42 Kb |
20 January 2016 | Submission | Energex – September Quarter 2015 | pdf, 95.56 Kb |
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Title | Document | |
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19 November 2015 | Submission | Ergon – revised | pdf, 194.12 Kb |
26 October 2015 | Submission | Energex | pdf, 203.29 Kb |
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Title | Document | |
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22 June 2015 | Submission | Ergon Report | pdf, 120.31 Kb |
22 June 2015 | Submission | Energex Report | pdf, 67.88 Kb |
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Title | Document | |
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07 May 2015 | Submission | Ergon Report | pdf, 132.06 Kb |
07 May 2015 | Submission | Energex Report | pdf, 73.47 Kb |
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Title | Document | |
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15 January 2015 | Submission | Ergon Report | pdf, 12.95 Kb |
15 January 2015 | Submission | Energex Report | pdf, 14.94 Kb |
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Title | Document | |
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22 September 2014 | Submission | Energex Report | pdf, 110.06 Kb |
22 September 2014 | Submission | Ergon Report | pdf, 109.28 Kb |
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Title | Document | |
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13 June 2014 | Submission | Energex Report | pdf, 38.05 Kb |
13 June 2014 | Submission | Ergon Report | pdf, 38.08 Kb |
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Title | Document | |
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19 March 2014 | Submission | Ergon Energy December 2013 Report | pdf, 70.15 Kb |
19 March 2014 | Submission | Energex December 2013 Report | pdf, 67.10 Kb |
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Title | Document | |
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15 November 2013 | Submission | Energex Report | pdf, 16.88 Kb |
15 November 2013 | Submission | Ergon Energy Report | pdf, 28.28 Kb |
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Title | Document | |
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15 September 2013 | Submission | Energex Report | pdf, 16.79 Kb |
15 September 2013 | Submission | Ergon Energy Report | pdf, 19.70 Kb |
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Title | Document | |
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15 June 2013 | Submission | Energex Report | pdf, 18.89 Kb |
15 June 2013 | Submission | Ergon Energy Report | pdf, 19.19 Kb |
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Title | Document | |
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19 December 2012 | Submission | Ergon Energy report | pdf, 21.28 Kb |
19 December 2012 | Submission | Energex Report | pdf, 17.32 Kb |
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Title | Document | |
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19 September 2012 | Submission | Energex report | pdf, 16.33 Kb |
19 September 2012 | Submission | Ergon Energy report | pdf, 17.23 Kb |
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Title | Document | |
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19 June 2012 | Submission | Energex report | pdf, 52.79 Kb |
19 June 2012 | Submission | Ergon Energy report | pdf, 54.24 Kb |
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Title | Document | |
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19 March 2012 | Submission | Energex report | pdf, 16.40 Kb |
19 March 2012 | Submission | Ergon Energy report | pdf, 16.80 Kb |
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Title | Document | |
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17 December 2011 | Submission | Ergon Energy report | pdf, 30.49 Kb |
17 December 2011 | Submission | Energex report | pdf, 29.77 Kb |
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Title | Document | |
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17 September 2011 | Submission | Energex report | pdf, 16.59 Kb |
17 September 2011 | Submission | Ergon Energy report | pdf, 15.66 Kb |
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Title | Document | |
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17 June 2011 | Submission | Energex report | pdf, 17.83 Kb |
17 June 2011 | Submission | Ergon Energy report | pdf, 17.15 Kb |
17 June 2011 | Submission | Ergon Energy projection report | pdf, 882.38 Kb |
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Title | Document | |
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17 March 2011 | Submission | Energex report | pdf, 17.41 Kb |
17 March 2011 | Submission | Ergon Energy report | pdf, 17.14 Kb |
17 March 2011 | Submission | Ergon Energy projection report | pdf, 1.14 Mb |
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Title | Document | |
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17 December 2011 | Submission | Energex report | pdf, 90.48 Kb |
17 December 2010 | Submission | Ergon Energy report | pdf, 403.89 Kb |
17 December 2010 | Submission | Ergon Energy projection report | pdf, 936.88 Kb |
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Title | Document | |
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17 September 2010 | Submission | Energex report | pdf, 89.53 Kb |
17 September 2010 | Submission | Ergon Energy report | pdf, 336.73 Kb |
17 September 2010 | Submission | Ergon Energy projection report | pdf, 588.79 Kb |
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Title | Document | |
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17 June 2010 | Submission | Energex report | pdf, 831.62 Kb |
17 June 2010 | Submission | Ergon Energy report | pdf, 487.54 Kb |
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Title | Document | |
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17 March 2010 | Submission | Energex report | pdf, 268.44 Kb |
17 March 2010 | Submission | Ergon Energy report | pdf, 321.97 Kb |
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Title | Document | |
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17 December 2009 | Submission | Energex report | pdf, 105.88 Kb |
17 December 2009 | Submission | Ergon Energy report | pdf, 353.34 Kb |
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Title | Document | |
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17 September 2009 | Submission | Energex report | pdf, 124.95 Kb |
17 September 2009 | Submission | Ergon Energy report | pdf, 357.02 Kb |
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Title | Document | |
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17 June 2009 | Submission | Energex report | pdf, 237.91 Kb |
17 June 2009 | Submission | Ergon Energy report | pdf, 354.91 Kb |
17 June 2009 | Submission | Ergon Energy further information | pdf, 315.34 Kb |
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Title | Document | |
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17 March 2008 | Submission | Energex report | pdf, 386.38 Kb |
17 March 2009 | Submission | Ergon Energy report | pdf, 322.53 Kb |
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Title | Document | |
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17 December 2008 | Submission | Energex report | pdf, 4.27 Mb |
17 December 2008 | Submission | Ergon Energy report | pdf, 486.41 Kb |
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Title | Document | |
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17 September 2008 | Submission | Energex report | pdf, 220.60 Kb |
17 September 2008 | Submission | Ergon Energy report | pdf, 354.81 Kb |
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Title | Document | |
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17 June 2008 | Submission | Energex report | pdf, 230.18 Kb |
17 June 2008 | Submission | Energex further information | pdf, 22.67 Kb |
17 June 2008 | Submission | Ergon Energy report | pdf, 669.64 Kb |
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Title | Document | |
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17 March 2008 | Submission | Energex report | pdf, 2.57 Mb |
17 March 2008 | Submission | Ergon Energy report | pdf, 314.80 Kb |
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Title | Document | |
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17 December 2007 | Submission | Energex report | pdf, 225.40 Kb |
17 December 2007 | Submission | Ergon Energy report | pdf, 454.10 Kb |
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Title | Document | |
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17 September 2007 | Submission | Energex report | pdf, 70.51 Kb |
17 September 2007 | Submission | Ergon Energy report | pdf, 687.52 Kb |